1. Overview
At [Your Website Name], we strive to ensure a smooth booking experience for both guests and hosts. This Return and Refund Policy outlines the conditions under which cancellations and refunds are processed for bookings made through our platform.
2. Booking Cancellation Policy
- Guest Cancellations: Guests can cancel their booking directly through the platform or by contacting our support team.
- Host Cancellations: Hosts may cancel a booking only under exceptional circumstances. If a host cancels, guests will receive a full refund or assistance to find alternative accommodations.
3. Refund Eligibility
- Fully Refundable Bookings: If a guest cancels within the cancellation window specified by the host (which is clearly shown on the booking page), they are eligible for a full refund.
- Non-Refundable Bookings: Some listings may be marked as non-refundable or partially refundable. Please review the cancellation policy for each listing before booking.
- Force Majeure: In cases such as natural disasters, government travel bans, or other unforeseen events, we will review refund requests on a case-by-case basis.
4. Refund Process
- Refund requests will be processed within 7-14 business days after approval.
- Refunds will be issued via the original payment method used at booking.
5. Partial Refunds
- If cancellation occurs after the host’s cancellation window, a partial refund or no refund may apply, depending on the host’s specified policy.
- No refunds will be issued for no-shows.
6. Changes to Bookings
- Guests may request changes to booking dates subject to host approval. Changes may incur additional fees or price differences.
7. No-Shows
- No refunds will be provided for no-shows.
8. Disputes and Support
- For any refund disputes or questions, please contact our customer support team. We aim to resolve all issues promptly and fairly.
9. Contact Information
If you have any questions, need to cancel a booking, or require assistance with a refund, please reach out to us:
- Email: support@[yourwebsitename].com
- Phone: +1 (123) 456-7890
- Customer Support Hours: Monday to Friday, 9 AM – 6 PM (Your Time Zone)
- Or use the Contact Us form available on our website.
10. Liability Disclaimer
MyKatil acts as an intermediary platform between guests and hosts. We are not responsible for the quality, safety, or availability of the accommodations listed.